Welcome to Sookli!
Who we are
Our website address is: https://sookli.com.
This website is operated by Sookli. Throughout the site, the terms “we”, “us”, and “our” refer to Sookli. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced here.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region. You may not use our products for any illegal or unauthorized purpose.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.
3. Products or Services
Certain products or services may be available exclusively online. We have made every effort to display the colors and images of our products as accurately as possible. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
4. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so we can complete your transactions.
5. Third-Party Tools and Links
We may provide you with access to third-party tools which we neither monitor nor control. You acknowledge and agree that we provide access to such tools “as is” and “as available.” We are not responsible for any third-party websites or materials.
6. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies. We reserve the right to correct any errors and to change or update information at any time without prior notice.
7. Prohibited Uses
You are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform or participate in unlawful acts
- to violate international, federal, provincial, or state regulations
- to infringe upon our intellectual property or the rights of others
8. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. In no case shall Sookli, our directors, employees, affiliates, or service providers be liable for any injury, loss, or damages arising from your use of our service or any products.
9. Indemnification
You agree to indemnify and hold harmless Sookli and our affiliates, partners, officers, and employees from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates or Pakistan, depending on your location of purchase.
Return Policy
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
- UAE Customers: You may return eligible items within 3 days of delivery.
- Pakistani Customers: You may return eligible items within 7 days of delivery.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
Certain items are non-returnable:
- Perishable goods
- Intimate or sanitary goods
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
To initiate a return, please email us at contact@sookli.com with your order number and the reason for return. Once your return is approved, we will send you instructions on how to proceed.
Refunds
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to your original method of payment.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
Need Help?
📧 Email: contact@sookli.com
What’s app: +923011084369